Privacy Policy

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION.
PLEASE REVIEW IT CAREFULLY.

Who Is Subject to This Privacy Policy?

This Privacy Policy applies to Renova Hospitals and all its affiliated entities, including physicians, medical staff, employees, contractors, business associates, and patients.

Use and Disclosure of Health Information

We respect your right to privacy and are committed to protecting your personal health information. We maintain administrative, physical, and technical safeguards to protect the confidentiality, integrity, and security of your health data.

Your health information includes, but is not limited to:

Symptoms, diagnoses, treatment plans, and test results
Information received from other healthcare providers
Billing and payment information
Personal identifiers (e.g., AADHAR number, date of birth)
Other information related to your care

The following sections outline how we may use and disclose your health information:

Use and Disclosure for Treatment, Payment, and Healthcare Operations Treatment

We may use and disclose your medical information to provide, coordinate, or manage your healthcare services. For example, a doctor treating you for a fracture may need to know if you are diabetic, as this may affect healing. We may receive lab or diagnostic test results from external facilities. Your medical data may also be shared with other healthcare providers, such as surgeons or specialists, involved in your care.

Payment
We may use and share your health and financial information to obtain payment for the healthcare services we provide to you. This includes information such as your AADHAR number, insurance details, and credit information, as well as transaction data, including your payment history and insurance claims.

Healthcare Operations
We may use and disclose your health information as part of our routine operations—for quality assessment, staff training, internal audits, and care improvement. We may also share limited information with other providers or health plans for their operational purposes, to the extent permitted by law.

Appointment Reminders, Treatment Alternatives, and Health-Related Benefits

We may use and disclose your health information to:

Remind you about upcoming appointments
Inform you about alternative treatments or care options
Share information about health-related products, services, or wellness programs that may be relevant to your treatment
We may also send newsletters and educational content related to your health and our services.

Disclosures of Health Information Unless You Object

Unless you notify us otherwise, we may share your health information with a friend, family member, or caregiver who is involved in your care or the payment for your care. We may also use your health information for disaster relief efforts or to notify family members of your condition and location. If you object, we will not disclose your information in this manner.

Use and Disclosure Without Your Authorization

We may use and disclose your health information without your written consent in the following circumstances, as permitted or required by law:

Public Health and Safety: To public health authorities for purposes such as disease control, reporting births or deaths, and ensuring public safety.
Abuse or Neglect: To appropriate authorities to report suspected abuse or neglect.
Threats to Health or Safety: To prevent or reduce a serious, immediate threat to any individual or the public.
Regulatory Compliance: To agencies such as the Food Safety and Standards Authority of India (FSSAI), the Central Drugs Standard Control Organization (CDSCO), and relevant state or national regulatory bodies.
Organ and Tissue Donation: To organizations involved in procurement, storage, or transplantation of organs, if you have provided such direction.
Workers’ Compensation: As necessary to comply with workers’ compensation laws and claims.
Legal and Law Enforcement: In response to subpoenas, summons, court orders, or law enforcement requests, including cases where you are a victim of a crime.
Health Oversight: To agencies responsible for oversight of the healthcare system or government benefit programs.
Disaster Relief: To disaster response organizations to assist in notifying family or locating you during emergencies.
Military or National Security: To military authorities if you are affiliated with the armed forces, or to authorized agencies for national security or intelligence activities.
Judicial or Administrative Proceedings: In the course of legal proceedings, in response to subpoenas or court orders.
Research: With approved medical research teams under strict privacy protocols, or for preparatory research as permitted by law.
Funeral Directors or Coroners: As necessary for lawful duties, such as identifying deceased individuals or determining the cause of death.
Correctional Facilities: If you are in custody, to provide you care or ensure the safety of others.
Personal Representatives: To legally recognized representatives acting on behalf of minors or incapacitated individuals.
Business Associates: To third-party vendors or service providers who are contractually bound to maintain the confidentiality of your health information.

Other Uses and Disclosures

Any uses or disclosures of your protected health information not outlined in this Privacy Policy will only occur with your explicit written authorization, unless otherwise required by law. Some sensitive health information may be subject to additional confidentiality protections under applicable law.

Please note: If you choose to communicate with Renova Hospitals electronically (e.g., via email), you should be aware that these communications may not be encrypted and could potentially be accessed by unauthorized parties.

Your Rights Regarding Your Health Information

Although Renova Hospitals owns the physical and electronic medical records, the information within those records belongs to you. You have the following rights:

Right to Inspect and Copy

You may request to view or obtain a copy of your health records. We may deny access in certain situations, but we will provide a reason. A reasonable fee may be charged for copying, mailing, or administrative services related to your request.

Right to Request an Amendment

If you believe any part of your medical record is incorrect or incomplete, you may request an amendment. Requests must be made formally via email with the subject line: “Request for Amendment.” We may deny certain requests in accordance with legal and clinical guidelines.

Right to an Accounting of Disclosures

You may request a list of certain disclosures of your medical information made by Renova Hospitals. This list will exclude disclosures made for treatment, payment, or healthcare operations, or disclosures made to you, your authorized representatives, or for national security or correctional purposes. Requests must be submitted via email with the subject line: “Request for Accounting of Disclosures.”

Right to Request Restrictions

You have the right to request limitations on how your health information is used or disclosed for treatment, payment, or healthcare operations. You may also restrict disclosures to individuals involved in your care. All requests must be submitted via email with the subject line: “Request for Restrictions on Disclosure.” While we are not obligated to accept every request, if we do, we will comply unless the information is needed in an emergency.

Changes to This Privacy Policy

Renova Hospitals reserves the right to revise this Privacy Policy at any time. Updated policies will apply to all information we hold, including past data. The most current version will be posted on our website. Changes take effect as of the new policy date, unless otherwise required by law.

Questions or Concerns

If you have questions about this Privacy Policy, your rights, or how your health information is handled, please contact our Privacy Officer:

Email: [email protected]
Subject Line: “Privacy Policy Inquiry” or “Health Information Concern”

At Renova Hospitals, we are committed to safeguarding your health information and ensuring transparency in its use. Thank you for trusting us with your care.